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All posts by Steve N

Add your email account to your iPhone or iPad (iOS 16)

This guide will help you add your newly created email account to your Apple device, which could be an iPhone or iPad. 💡 Please note that these instructions are for iOS 16, if you are using a newer or older device the user interface may vary slightly. 1. On your…

Using Webmail to create ‘Autoresponders’

1. Firstly, login to your mailbox using Webmail. In most cases typing your domain name followed by “/webmail” ( e.g. https://example.com/webmail OR https://webmail.example.com) will take you right to your login screen.  Alternatively, you can access Webmail directly from cPanel. We have a guide on how to access cPanel here: www.freethought.uk/help/how-to-login-to-cpanel/ 2. Login to your mailbox…

Resetting your email password

This guide will show you how to change an email password using cPanel. 1. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you can gain access to your control panel. If you have lost…

Mac Mail – Adding an email account

This guide will walk you through the process of adding an email account within Mac Mail. Open Mac Mail 1. When you have opened Mac Mail, at the top left, click ‘Mail’ > ‘Preferences
’ 2. Select ‘Accounts’ then click the + icon to add a new account. 3. You will then be asked…

Gmail changes from January 2026: POP fetching and Gmailify ending

What’s changing? From January 2026, Google are removing support in Gmail for: “Check mail from other accounts” (POP fetching) – the feature that pulled mail from another mailbox into your Gmail inbox. Gmailify – the feature that applied Gmail spam filtering and inbox features to a third-party mailbox. This mainly…

Do you help migrate?

Yes! We do. We offer a comprehensive start to finish migration service free of charge to new customers. This includes an initial review of your account (to check and understand your requirements), scheduling, secure backup and transfer of all website data and e-mail, reconfiguration, testing, and DNS switchover. We can carry…

Google (Gmail) rejecting emails – SPF, DKIM & DMARC setup guide

Description If emails sent from your domain to Gmail addresses are being rejected or marked as undeliverable, this is usually because Google has tightened its email authentication requirements.Your domain must now have the correct SPF, DKIM, and DMARC records in place to verify that emails are sent from authorised servers.…

Which name servers should I use?

Your domain’s name servers control which DNS records visitors see, so getting them right is critical. If they’re incorrect, your domain and any services linked to it may not function properly.Which name servers you should use depends on the product you have with us. Need help? Just let us know…

Add your email to the Gmail app for Android

This guide explains how to add your hosted email account to the Gmail app on an Android phone or tablet. The Gmail app can be used for both Gmail and non-Gmail email accounts. For our mailboxes, we recommend using IMAP, as this keeps your email synced across your phone, webmail,…

Adding another domain to your hosting package

This guide will show you how to add additional domains to your hosting. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you can gain access to your control panel. If you have lost…