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All posts by Steve N

Recovering Deleted Emails, Files, and Accounts (Microsoft 365)

How to get back things that have been accidentally deleted Do Not Panic Almost everything in Microsoft 365 can be recovered if you act quickly enough. Microsoft builds in safety nets at every level, from emails to files to entire user accounts. This guide covers the main recovery scenarios you…

Microsoft 365 Security Basics

What Is Already Protecting You? Spam and malware filtering: Microsoft scans every incoming email for spam, phishing attempts, and malicious attachments. Most threats are caught before they reach your inbox. Data encryption: Your emails and files are encrypted both when they are being sent and when they are stored. This…

How to login to Plesk

You can easily login to Plesk through your Freethought account. Logging into Plesk through your Freethought customer account When logging in through your account, you don’t need to know your cPanel username or password. Login to your Freethought customer account at portal.freethought.uk Select Services Click on the service you wish…

How to Change a Mailbox Password in Plesk

This guide explains how to change the password for a mailbox in Plesk. Whether you have forgotten your current password or simply want to update it, the process takes just a few steps. If you are struggling to access your Plesk control panel, please contact support and we will be…

Add a file to your website

Sometimes you may need to add a document to your website. This is where the File Manager in cPanel can help with managing/editing and uploading files. 1. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you…

How to Add a DNS A Record for a Subdomain

When you set up a subdomain – such as clone.yourdomain.com or staging.yourdomain.com for example, you need to create a DNS A record to point it to the correct server. This guide explains what an A record is and how to add one. What is a DNS A Record? A DNS…

Cloning WordPress via Plesk

This guide explains how to clone a WordPress site to a new domain using Plesk’s WordPress Toolkit. In this example, we clone yourdomain.com to clone.yourdomain.com. 💡 Your subdomain (e.g. clone.yourdomain.com) will need a DNS A record pointing to your server before the cloned site will be accessible. If you haven’t…

Using Plesk to install WordPress

This guide will walk you through how to install WordPress on your domain using the WP Toolkit in Plesk. The process is quick and straightforward — Plesk’s WP Toolkit handles the entire setup automatically, including creating the database, configuring files, and securing your installation. Prerequisites Access to your Plesk control…

How to Reissue Your SSL Certificate

Overview Due to industry changes, SSL certificates are now issued for 199 days and may need to be reissued during their lifetime. This guide shows you how to reissue your SSL certificate through your client area. Step 1: Log in to your account Login to your Freethought customer account at…

SSL Certificate Validity Changes Explained (199-Day Certificates)

Why SSL Certificates Are Now Valid for 199 Days Overview You may notice that newly issued SSL certificates are now valid for 199 days instead of 365 days. This is part of an industry-wide change introduced by Certificate Authorities (such as Sectigo and DigiCert) to improve security standards across the…