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Most domain registrations are instant, but in some cases, they may need to be reviewed by the Freethought team, or additional information is required to complete the registration. Whilst the domain is being processed, the order or domain status will show as pending. If the domain is showing as active,…
Description When WordPress performs an update — whether to the core software, a theme, or a plugin — it automatically creates a .maintenance file in the root of the WordPress installation. This puts the site into maintenance mode and displays a “Briefly unavailable for scheduled maintenance. Check back in a…
👉 The following guide applies to non-UK domains (e.g. .com, net, org). If you need to transfer your *.uk domain, please see Transferring a .uk domain away from Freethought To transfer your domain away from Freethought simply involves ensuring your domain is unlocked and then supplying the domain’s EPP/authorisation code.…
If you need to transfer a domain out of your Freethought account, simply follow these steps: Request your new registrar’s IPS tag Login to your account via portal.freethought.uk Navigate to Domains Select the *.uk domain you would like to transfer Click Release Domain under the left-hand Manage section Enter your…
If you’ve found malware or suspect your site has been infected, we’re here to help. How to know if your site is infected with malware Most infected sites may have the following symptoms: Randomly redirecting to third-party sites Suspicious content changes (e.g. defacement, new pages, unrelated content) Unrecognised admin-level users…
At Freethought, you’re free to come & go as you please and it’s straight forward to request a cancellation through your Freethought account. We’re rarely beaten on price and never on quality, so if you’re seeking pastures new for whatever reason, please talk to us first. Likewise, if you’re moving…
If you’re looking to review your costs, you can see a list of your services and their monthly or annual costs in your Freethought customer portal. Login to your Freethought account via portal.freethought.uk Select Services from the top menu You will see a table of your services, including the product…
WordPress Dashboard Protection adds an extra layer of security to your WordPress dashboard. It only allows access to visitors who open your website’s Dashboard access link, or who connect from a trusted IP address. The protection still allows normal users to log in, such as customers of a WooCommerce installation…
If you need to password protect one of your sites (e.g. a staging or development site) that’s hosted on our ULTRA Cloud Panel, simply follow these steps: Login to your ULTRA Cloud Panel Navigate to Sites and click on the site (or the settings cog) you wish to protect Select…
Creating a custom email address for your domain (e.g., info@yourdomain.com) is easy with cPanel. This guide will show you how to create an email address using cPanel and you can start sending professional emails. Steps for creating an Email account: 1. Log in to Your cPanel Account Use the hosting…