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👉 The following guide applies to non-UK domains (e.g. .com, net, org). If you need to transfer your *.uk domain, please see Transferring a .uk domain away from Freethought To transfer your domain away from Freethought simply involves ensuring your domain is unlocked and then supplying the domain’s EPP/authorisation code.…
If you need to transfer a domain out of your Freethought account, simply follow these steps: Request your new registrar’s IPS tag Login to your account via portal.freethought.uk Navigate to Domains Select the *.uk domain you would like to transfer Click Release Domain under the left-hand Manage section Enter your…
If you’ve found malware or suspect your site has been infected, we’re here to help. How to know if your site is infected with malware Most infected sites may have the following symptoms: Randomly redirecting to third-party sites Suspicious content changes (e.g. defacement, new pages, unrelated content) Unrecognised admin-level users…
At Freethought, you’re free to come & go as you please and it’s straight forward to request a cancellation through your Freethought account. We’re rarely beaten on price and never on quality, so if you’re seeking pastures new for whatever reason, please talk to us first. Likewise, if you’re moving…
If you’re looking to review your costs, you can see a list of your services and their monthly or annual costs in your Freethought customer portal. Login to your Freethought account via portal.freethought.uk Select Services from the top menu You will see a table of your services, including the product…
If you would like to strengthen your WordPress site’s security, ULTRA Cloud’s WordPress Dashboard Protection feature restricts access to the WordPress administrative dashboard (or wp-admin) by IP address. The protection still allows normal users to login, such as customers of a WooCommerce installation or members of a MemberPress installation, but…
If you need to password protect one of your sites (e.g. a staging or development site) that’s hosted on our ULTRA Cloud Panel, simply follow these steps: Login to your ULTRA Cloud Panel Navigate to Sites and click on the site (or the settings cog) you wish to protect Select…
Creating a custom email address for your domain (e.g., info@yourdomain.com) is easy with cPanel. This guide will show you how to create an email address using cPanel and you can start sending professional emails. Steps for creating an Email account: 1. Log in to Your cPanel Account Use the hosting…
What is Sentry? Sentry is a ULTRA Cloud Panel security feature that helps defend against Denial of Service attacks, unwanted crawling by bots or malicious behaviour (e.g. spamming, carding, fraudulent orders, vulnerability scanning). Sentry detects potentially unwanted automated activity by checking the behaviour of the visitor’s browser. If you are…
Your customer account email address is used to login to your Freethought portal at portal.freethought.uk. You’ll primarily use this account to order services, pay bills and access your ticket history. If you need to update the email address associated with your account, there are two profiles that need changing: Account…