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What’s Happening Email delivery or forwarding fails when your hosting account runs out of disk space. The mail system can’t write new messages or process forwarding until you free up storage. Common Signs You may see a server error when trying to access or manage email, or forwarded mail may…
Description If your website or application needs a higher PHP memory limit, you can increase it from your hosting control panel. This applies to the PHP process limit used by scripts such as WordPress, which is separate from the overall memory available to the hosting account. Reasons You may need…
Description If your domain is registered with another provider and you want Freethought to host both the website and email for that domain, the simplest setup is to point the domain to your hosting account using the Freethought nameservers. Once the domain is pointing correctly, the SSL certificate is usually…
Remote MySQL access can remain enabled in cPanel after a migration, but connections may still fail if the connecting IP address is not also allowed through the server firewall. This can affect external database tools such as desktop SQL clients. Symptoms A remote database client cannot connect to MySQL on…
If you’ve found malware or suspect your site has been infected, we’re here to help. How to know if your site is infected with malware Most infected sites may have the following symptoms: Randomly redirecting to third-party sites Suspicious content changes (e.g. defacement, new pages, unrelated content) Unrecognised admin-level users…
1. Firstly, login to your mailbox using Webmail. In most cases typing your domain name followed by “/webmail” ( e.g. https://example.com/webmail OR https://webmail.example.com) will take you right to your login screen. Alternatively, you can access Webmail directly from cPanel. We have a guide on how to access cPanel here: www.freethought.uk/help/how-to-login-to-cpanel/ 2. Login to your mailbox…
This guide will show you how to change an email password using cPanel. 1. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you can gain access to your control panel. If you have lost…
What’s changing? From January 2026, Google are removing support in Gmail for: “Check mail from other accounts” (POP fetching) – the feature that pulled mail from another mailbox into your Gmail inbox. Gmailify – the feature that applied Gmail spam filtering and inbox features to a third-party mailbox. This mainly…
Softaculous provides a Clone feature that allows you to duplicate an existing website installation. This is especially useful for: Creating a staging environment to test updates or new features. Moving a site from one folder or domain to another. Safely experimenting without affecting your live site. Cloning ensures the original…
Softaculous is a popular auto‑installer integrated into hosting control panels such as cPanel, DirectAdmin, and Plesk. It allows you to install WordPress quickly without needing to manually upload files or configure databases. This guide explains the step‑by‑step process to install WordPress using Softaculous in cPanel. How to Install WordPress: 1.…