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Resellers, agencies, and website owners frequently prefer using Cloudflare for DNS management, performance proxying, and DDoS protection while keeping their website files and email accounts hosted on our servers. This hybrid setup is fully supported. When properly configured, Cloudflare acts as your domain’s authoritative DNS manager, directing web traffic to…
When you are unable to access your cPanel or WebHost Manager (WHM) account, it is typically caused by incorrect login credentials, local IP address blocks triggered by security firewalls, or browser/network connectivity issues. This guide outlines the most common causes for login failures and step-by-step methods to resolve them quickly.…
During site development or migration, WordPress is frequently installed into a subdirectory (such as /wp/, /v2/, or /wordpress/). This makes your website accessible only via yourdomain.co.uk/wp/ instead of yourdomain.co.uk. Moving WordPress to your domain root (public_html or httpdocs) makes your site load directly on your primary domain. While changing the…
If your website encounters a critical issue—such as a broken update, code error, or corrupted database—rolling back to a previous backup is usually the fastest path to recovery. On shared hosting accounts, JetBackup is fully installed and available right inside your control panel so you can run self-service restores at…
When a website folder lacks an index file (such as index.php or index.html), web servers often display a full list of all files in that directory. Known as directory indexing or directory browsing, this allows visitors to browse raw uploads, plugin files, or site assets, posing privacy and security risks.…
As a reseller, your WebHost Manager (WHM) access is tied directly to the main cPanel account associated with your hosting subscription. If you need to update or reset the password for your main reseller account, you can do so either directly through your primary cPanel control panel or using WHM…
Setting up email accounts on your domain allows you to communicate professionally with clients and team members. You can easily set up new mailboxes yourself in cPanel or request our support team to create them for you. To do so: Log in to your cPanel dashboard. Scroll to the Email…
Why phpMyAdmin Times Out During Big Imports Web-based tools like phpMyAdmin are designed for quick web requests, not long-running data operations. When importing database files larger than 50MB–100MB, the web server’s PHP execution timeout limit (e.g., 60 seconds) is often reached before the import finishes. This leads to frustrating errors…
Why Database Imports Fail in phpMyAdmin When attempting to import an .sql or compressed .sql.gz file into phpMyAdmin, you may run into an error stating that the file exceeds the maximum allowed limit. This restriction is governed by two PHP directives configured on your hosting account: upload_max_filesize: Defines the maximum…
A Cron Job is a automated task scheduled to run at specific intervals on the server (e.g., sending email newsletters every morning, clearing temporary caches hourly, or running WordPress maintenance tasks). Common Cron Job Pitfalls & How to Fix Them If your scheduled cPanel cron jobs are failing to run…