If you have any question you can ask below or enter what you are looking for!
As a reseller, your WebHost Manager (WHM) access is tied directly to the main cPanel account associated with your hosting subscription. If you need to update or reset the password for your main reseller account, you can do so either directly through your primary cPanel control panel or using WHM…
Setting up email accounts on your domain allows you to communicate professionally with clients and team members. You can easily set up new mailboxes yourself in cPanel or request our support team to create them for you. To do so: Log in to your cPanel dashboard. Scroll to the Email…
Why phpMyAdmin Times Out During Big Imports Web-based tools like phpMyAdmin are designed for quick web requests, not long-running data operations. When importing database files larger than 50MB–100MB, the web server’s PHP execution timeout limit (e.g., 60 seconds) is often reached before the import finishes. This leads to frustrating errors…
Why Database Imports Fail in phpMyAdmin When attempting to import an .sql or compressed .sql.gz file into phpMyAdmin, you may run into an error stating that the file exceeds the maximum allowed limit. This restriction is governed by two PHP directives configured on your hosting account: upload_max_filesize: Defines the maximum…
A Cron Job is a automated task scheduled to run at specific intervals on the server (e.g., sending email newsletters every morning, clearing temporary caches hourly, or running WordPress maintenance tasks). Common Cron Job Pitfalls & How to Fix Them If your scheduled cPanel cron jobs are failing to run…
What Is Redis Object Caching? Redis is an in-memory database caching system that speeds up WordPress by storing frequent database query results in RAM. Instead of querying the database every time a page loads, WordPress fetches stored results instantly from Redis—significantly reducing server load and page load times. Is Redis…
SFTP (Secure File Transfer Protocol) allows you and your developers to securely upload and edit files on your server. Because SFTP operates directly at the server level, managing users and passwords works a little differently than standard cPanel or website logins. This guide explains how SFTP user management works, why…
Setting up Mailchimp domain authentication improves email deliverability and keeps your messages out of spam. To set this up, Mailchimp requires adding specific CNAME / DKIM records to your domain’s DNS. If you would like our support team to add these records on Freethought for you, follow these quick steps…
When you’re away from your inbox whether for vacation, holidays, or business travel, setting up an out-of-office autoresponse ensures that anyone who contacts you knows when to expect a reply and who to reach in your absence. What Is an Autoresponder? An autoresponder is an automatic email reply that informs…
If you visit your WordPress site and see a blank white screen displaying “Error establishing a database connection”, don’t panic! This is one of the most common errors in WordPress, and it usually means WordPress has lost communication with the database where all your posts, pages, and settings are stored.…