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How to reset a password and help your team member sign back in When Would You Need to Do This? If someone on your team has forgotten their password, been locked out of their account, or you suspect their account may have been compromised, you will need to reset their…
Creating a Microsoft 365 account for a new team member Before You Start When a new person joins your team, you will need to create a Microsoft 365 account for them. This gives them an email address, access to Teams, OneDrive, and all the apps included in your Microsoft 365…
What to do when someone leaves your business Why This Matters When someone leaves your company, it is critical to handle their Microsoft 365 account properly. A forgotten account is a security risk and could also mean you are paying for a licence nobody is using. This guide walks you…
What Is MFA and Why Do You Need It? Multi-Factor Authentication (MFA) means that signing in requires two things: something you know (your password) and something you have (usually your phone). Even if someone steals a password, they still cannot get in without the second factor. MFA blocks over 99%…
Setting up and managing shared email addresses like info@ and accounts@ What Is a Shared Mailbox? A shared mailbox is an email address that multiple people can read and send from, without needing a separate username and password. Common examples are info@yourcompany.com, sales@yourcompany.com, or accounts@yourcompany.com. The best part: shared mailboxes…
Why Licence Management Matters Every active user in Microsoft 365 needs a licence assigned to them. Licences are what you pay for each month, so unused licences are wasted money. Equally, if you run out, new starters cannot be set up until you buy more. For a small business, even…
Managing automatic replies when a team member is unavailable When Would You Need to Do This? There are several situations where you might need to set an automatic out-of-office reply on someone else’s mailbox: they are off sick and did not have time to set one, they have left the…
Teams, Groups, and SharePoint Sites: What Is What? Microsoft 365 can be confusing because creating a Team in Microsoft Teams also creates a Microsoft 365 Group and a SharePoint site behind the scenes. They are all connected. In simple terms: a Microsoft 365 Group is the membership list, a Team…
How to get back things that have been accidentally deleted Do Not Panic Almost everything in Microsoft 365 can be recovered if you act quickly enough. Microsoft builds in safety nets at every level, from emails to files to entire user accounts. This guide covers the main recovery scenarios you…
What Is Already Protecting You? Spam and malware filtering: Microsoft scans every incoming email for spam, phishing attempts, and malicious attachments. Most threats are caught before they reach your inbox. Data encryption: Your emails and files are encrypted both when they are being sent and when they are stored. This…