Security answer not accepted when resetting your password
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Portal Login Credentials & Account Access Recovery
This article explains how your portal login works, which email address is used as your username, and what to do if you’ve lost or forgotten your credentials. It also clarifies the difference between portal access and hosting control panel access, and when to contact support for help. Portal Username: Which…
How to register a domain and assigning it to an existing contact
Freethought can assist to register a domain on your behalf and assign it to an existing contact on your account. This is useful when a domain needs to be added under a specific registrant or account contact without making changes yourself. Purpose A customer wants a new domain registered and…
Transferring a domain away from Freethought, or requesting your EPP code
👉 The following guide applies to non-UK domains (e.g. .com, net, org). If you need to transfer your *.uk domain, please see Transferring a .uk domain away from Freethought To transfer your domain away from Freethought simply involves ensuring your domain is unlocked and then supplying the domain’s EPP/authorisation code.…
Transferring a .uk domain away from Freethought
If you need to transfer a domain out of your Freethought account, simply follow these steps: Request your new registrar’s IPS tag Login to your account via portal.freethought.uk Navigate to Domains Select the *.uk domain you would like to transfer Click Release Domain under the left-hand Manage section Enter your…
How to cancel your hosting service
At Freethought, you’re free to come & go as you please and it’s straight forward to request a cancellation through your Freethought account. We’re rarely beaten on price and never on quality, so if you’re seeking pastures new for whatever reason, please talk to us first. Likewise, if you’re moving…
How to see your service’s renewal date & price
If you’re looking to review your costs, you can see a list of your services and their monthly or annual costs in your Freethought customer portal. Login to your Freethought account via portal.freethought.uk Select Services from the top menu You will see a table of your services, including the product…
How to update your Freethought account email address
Your customer account email address is used to login to your Freethought portal at portal.freethought.uk. You’ll primarily use this account to order services, pay bills and access your ticket history. If you need to update the email address associated with your account, there are two profiles that need changing: Account…
How to turn auto-renewal on or off for a domain
If you no longer need a domain, it’s important that you turn off auto-renewal to ensure it’s not renewed for a further year. Once a domain is renewed, it cannot be reversed and we unfortunately cannot issue a refund as we’re not able to recover the cost of the renewal…