Restoring a Website on Shared Hosting (Self-Service & Support Requests)
If your website encounters a critical issue—such as a broken update, code error, or corrupted database—rolling back to a previous backup is usually the fastest path to recovery. On shared hosting accounts, JetBackup is fully installed and available right inside your control panel so you can run self-service restores at…
How to Back Up Your cPanel Hosting Before Cancelling
If you have asked us to cancel your web hosting, please make sure you have a copy of everything you need before the plan is terminated. Once an account has been removed from our servers, we may not be able to recover your website, databases or emails. This guide covers…
Will Restoring My Website Affect My Email?
Website files and database restore on cPanel reseller accounts can be done using Jetbackup or Acronis. Ideally restoring a website files and database type from backup will NOT impact emails or inboxes. Type of backup Restoration available with Jetbackup 5 Full Backups: Restoring a full backup will rollback entire account…
Using PhpMyAdmin To Export/Import Database
Managing MySQL databases is a common task when maintaining websites or applications. phpMyAdmin provides an easy‑to‑use web interface for exporting, importing, and running SQL queries without needing command‑line access. This guide walks you through: Exporting a database Importing a database Running SQL queries in phpMyAdmin Accessing phpMyAdmin You can usually…
How to Restore a Website with JetBackup
Something’s gone wrong with your website and you need to roll it back. Before you restore everything, it’s worth taking a moment to work out what actually broke — restoring only what’s needed is faster, less disruptive, and means you don’t lose changes that weren’t part of the problem. This…
JetBackup – Restoring or Downloading an Email Account
JetBackup keeps automatic backups of each email account on your hosting. You can restore a mailbox to a previous state, or download a copy of the backup to keep locally. ⚠️ WARNING: Restoring an email account replaces the entire mailbox with the version from the backup you select. Any emails…
JetBackup – Restoring or Downloading a Full Account Backup
JetBackup maintains automatic backups of your hosting account, including files, databases, email accounts, cron jobs, DNS zones, and SSL certificates. You can restore any of these from a previous backup point, or download a copy to keep locally. This guide covers full account restores and downloads. If you only need…
JetBackup – Restoring or Downloading a Database Backup
JetBackup keeps automatic backups of each MySQL database on your hosting account. You can restore a database to a previous state, or download a copy of the backup to keep locally. ⚠️ WARNING: Restoring a database will completely overwrite the existing database with the same name. Any changes made between…
JetBackup – Restoring or Downloading Files from a Home Directory
JetBackup keeps automatic backups of your entire home directory. Unlike a full account restore, the home directory option lets you select individual files and folders to restore — so you can recover a single deleted file or revert a specific directory without touching the rest of your account. ⚠️ WARNING:…