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Description If emails sent to a mailbox are not appearing, the cause may not be a delivery failure. In this case, messages were being received successfully, but the mailbox was configured to automatically delete messages identified as spam. This can make it appear that incoming mail has stopped working. Symptoms…
Description After a WordPress site is moved into a different hosting account or moved in some way, media uploads may stop working if WordPress is still using a custom upload path that points to an old location. This typically affects uploads in the Media Library and any feature that tries…
If a domain has expired and the renewal is paid after the grace period, the website may still appear unavailable for a short time, even though the renewal has been completed. Even though the renewal is virtually instant in most cases, it can take a further 24 hours before you’re…
Before you begin (important for existing services) If there are any active services on your domain (for example, a live website or email accounts), please contact our support team before you request the transfer. We’ll make sure your DNS zone is set up on our side first so that your website…
Description If your website or application needs a higher PHP memory limit, you can increase it from your hosting control panel. This applies to the PHP process limit used by scripts such as WordPress, which is separate from the overall memory available to the hosting account. Reasons You may need…
Description If your domain is registered with another provider and you want Freethought to host both the website and email for that domain, the simplest setup is to point the domain to your hosting account using the Freethought nameservers. Once the domain is pointing correctly, the SSL certificate is usually…
Remote MySQL access can remain enabled in cPanel after a migration, but connections may still fail if the connecting IP address is not also allowed through the server firewall. This can affect external database tools such as desktop SQL clients. Symptoms A remote database client cannot connect to MySQL on…