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All posts by Kieran

Emails to Outlook or Hotmail are being rejected: adding a DMARC record

If emails you send to Outlook, Hotmail, Live or MSN addresses are bouncing back, the most likely cause is that your domain has no DMARC record. Adding a basic one fixes this in most cases. If your domain uses our nameservers, we can add the record for you. Just contact…

Security answer not accepted when resetting your password

If your security answer is rejected, check the capitalisation first. If you still can’t get in, we can reset it once we’ve verified your identity.

Allowing a scanner or tester’s IP addresses

Our security systems block traffic that looks like an attack, and a vulnerability scan or penetration test looks like one. If your scanning or testing company needs to reach your site or server without being blocked, we can allow their IP addresses through. There’s no charge. What an allowlist entry…

Penetration testing and vulnerability scanning

You’re welcome to have your website or server penetration tested or scanned for vulnerabilities. What we need from you depends on the type of hosting you have. Shared hosting Your site shares a server with other customers, so testing has a few extra rules. Tell us at least one working…